Order Issues


Payments


Delivery


Returns & Refund

Faulty Items

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please send us an email to hello@tryvertty.com with:

  • The order number,
  • The faulty item's name and number,
  • A description and photo of the fault.


We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

Missing Items

Vertty provides Worldwide Delivery in 2 to 3 days whenever you select DHL service or delivery in Portugal. If you choose EMS Non Priority your order will be delivered in 5 to 10 business days. Please allow until this date for your order to arrive.
You’ll be able to follow your order if it’s been sent with a trackable service. Whenever we ship your order you’ll receive an automatic email with the number of your package and the link to track it. Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, just click on the chat item so we can help you further.

Wrong Item

We want to sort out any issues with incorrect items straight away.
Please send us an email to hello@tryvertty.com notifying us of the situation. Include your order number and the incorrect item's name and product number.
We'll get back to you as soon as we can to schedule the pick-up of the wrong item and send you a replacement item as quickly as we can.